Last Updated: 14 September 2026
At ALLNEDZ PTY LTD, trading as Allnedz, we are committed to providing customers with a fair and transparent experience when booking services through our platform.
Allnedz operates an online marketplace that connects customers with independent service providers. This Refund Policy explains how refund requests relating to bookings made through Allnedz are handled.
Depending on the circumstances, a customer may be eligible for a full or partial refund where:
Refund eligibility and the amount refunded will depend on the circumstances of each booking and applicable consumer rights.
Customers may cancel eligible bookings through the Allnedz platform where the cancellation option is available.
Whether a customer receives a full refund, partial refund, or is subject to a cancellation fee may depend on the circumstances and the cancellation conditions applicable at the time.
Allnedz is currently developing more detailed cancellation rules, including cancellation timeframes and applicable fees. These conditions will be introduced and published as they are finalised.
Any new cancellation fee or condition will be clearly communicated to customers before it applies to a relevant booking.
If a service provider cancels a confirmed booking before the service is completed, Allnedz may attempt to connect the customer with another suitable available provider.
If an appropriate replacement cannot be arranged, the customer may be eligible for a refund of the applicable amount paid for the service that was not provided.
If a customer has paid for a service but the service is not provided, the customer should report the issue to Allnedz as soon as reasonably possible.
Allnedz may review the booking information, payment details, relevant communications and other available information to determine an appropriate resolution.
If a customer believes that a completed service had a significant problem, was substantially different from the service booked, or was not performed with appropriate care and skill, the customer should contact Allnedz.
We may request relevant information, including the booking number, a description of the problem, photographs or other supporting evidence where appropriate, communications with the provider, and other information reasonably required to investigate the matter.
Depending on the circumstances and applicable law, the resolution may include correction of the service, a partial refund, a full refund or another appropriate remedy.
Customers are not automatically entitled to a refund simply because they change their mind or no longer require a booked service.
Where a customer chooses to cancel, the booking will be handled according to the applicable Allnedz Cancellation Policy and Australian Consumer Law.
If you believe you have been incorrectly charged or charged more than once for the same booking, please contact Allnedz as soon as possible.
Once the issue has been verified, any incorrectly charged amount will be refunded or otherwise corrected as appropriate.
A booking may include service charges, platform fees, applicable taxes or other charges disclosed through the Allnedz platform.
The treatment of these amounts in the event of a cancellation or refund may depend on the circumstances of the booking, the applicable policies and Australian law.
Any applicable non-refundable fees or charges will be disclosed where required before they apply.
Approved refunds will generally be returned to the original payment method used to make the booking, where possible.
After a refund has been initiated, the time required for the funds to appear in the customer's account may vary depending on the customer's bank, card issuer or payment provider.
Allnedz does not control processing times imposed by external financial institutions or payment providers.
Nothing in this Refund Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.
Customers may have rights to a repair, replacement service, cancellation, refund or other remedy where services fail to satisfy applicable consumer guarantees.
These statutory rights apply in addition to this Refund Policy.
Allnedz may investigate refund requests where there are reasonable grounds to suspect fraud, false information, misuse of the platform or abuse of the refund process.
Where appropriate and permitted by law, Allnedz may restrict or suspend accounts involved in fraudulent or abusive activity.
Allnedz is continuing to develop its booking, cancellation, payment and refund processes.
Additional details regarding cancellation timeframes, applicable cancellation fees, late cancellations, customer no-shows, provider cancellations, refund eligibility and related payment arrangements will be introduced and published in the upcoming weeks as these features and policies are finalised.
Until those additional rules are introduced, cancellation and refund requests will be considered based on the circumstances of each booking, the information available to Allnedz and applicable Australian law.
Any new fee, restriction or condition applicable to a booking will be communicated or made available to customers before it applies to that booking.
Allnedz may update this Refund Policy from time to time as our services, booking processes, payment systems and business operations develop.
When changes are made, the updated policy will be published on our website and/or mobile applications with a revised Last Updated date.
Changes to this policy will not limit any rights that customers have under applicable Australian law.
If you need assistance with a refund, please contact Allnedz and provide your name, booking number, service date, reason for the refund request, and any relevant supporting information.
ALLNEDZ PTY LTD
Trading as Allnedz
Email: info@allnedz.com.au
Website: www.allnedz.com.au
Australia
This is the version I recommend publishing for now. Once you finalise the cancellation and refund system in the upcoming weeks, we can replace Section 12 with the exact rules and make the Terms & Conditions, Cancellation Policy and Refund Policy all match each other.
